Terms of Service

These Terms of Service ("Terms") govern your access to and use of the MemberGuard website at memberguard.co (the "Website") and the MemberGuard member management platform (the "Service"), provided by Magnified Technologies Pte. Ltd. ("Magnified", "we", "us"). By accessing or using the Website or Service, you agree to these Terms.

Accounts

To use most features of the Service, you need an account. You must provide accurate information, keep it current, and keep your credentials secure. You are responsible for activity under your account.

Subscription and fees

The Service is provided on a subscription basis. Fees are set out in your order form or in the subscription plan you select. Unless stated otherwise, fees are in Singapore Dollars and exclusive of GST.

• Monthly plans renew automatically each month
• Annual plans renew automatically each year
• You may cancel at the end of your current billing period at any time
• Fees already paid are non-refundable, except as required by law

Your responsibilities as a customer

When you use the Service to manage members of your organisation, you act as the data controller for those members' data. You are responsible for:

• Obtaining valid consent from members to the processing of their personal data
• Publishing your own privacy notice to members
• Appointing a Data Protection Officer under the PDPA
• Responding to member data access and correction requests within the required timeframe

Acceptable use

You must not:

• Use the Service for any unlawful purpose
• Send unsolicited bulk communications (spam) through the Service
• Attempt to access accounts or data that do not belong to you
• Reverse engineer, decompile, or circumvent security controls of the Service
• Upload malware or harmful code
• Resell or sublicense the Service without our written permission

Intellectual property

We own the Service, the Website, and all related intellectual property. You own the data you upload to the Service. You grant us a limited licence to host, process, and transmit your data as needed to provide the Service.

Service availability

We aim to provide the Service with high availability, but we do not guarantee uninterrupted access. We may carry out scheduled maintenance with reasonable notice. Specific service level commitments, if any, are set out in your order form.

Termination

Either party may terminate these Terms if the other materially breaches them and fails to cure the breach within 30 days of written notice. We may suspend or terminate your account immediately if you violate the acceptable use section or if your account is used for activity that poses a risk to the Service or other customers.

On termination, you may export your data for 30 days after the termination date. After that, we may delete your data in line with our retention policy.

Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability in any 12-month period will not exceed the fees paid by you in that period.

Governing law

These Terms are governed by the laws of Singapore. Disputes will be submitted to the exclusive jurisdiction of the courts of Singapore.

Changes to these Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance by email or through the Service. Continued use of the Service after the changes take effect constitutes acceptance.

Contact

Questions about these Terms can be sent to hi@magnified.com.sg.